Terms and Conditions

Images and content on this site must not be reproduced without express permission. By using this website, you are agreeing to the Terms and Conditions set below.

Returns and Refunds

We take great pride in the products that we stock and while we hope that you will be delighted with your purchase, we understand that on occasion you may wish to return an item. All goods sold are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day ‘cooling off’ period during which you may cancel your order (in writing) by sending us an e-mail at any time up to and including the seventh working day after the day on which you received your purchase. Goods may not be returned without prior authorisation. Having notified us that you wish to cancel your order, goods must be returned to Italian Favours, 30 Rodger Crescent, Armadale West Lothian, EH48 3GR within 14 days after date of receiving the item, for a refund or exchange, provided that:

~The goods are returned in the same condition they were sold, including all original packaging materials.

~The goods are a normal stock item and have not been specially ordered at the customer’s request.

~A valid receipt or proof of purchase is produced (included your name address, purchase date and order number)

Buyers are responsible for return postage costs and are advised to return items via a trackable service; we regret that lost returns cannot be refunded unless the goods are faulty.

Once goods are received a refund is normally issued within 7 working days of receipt of the goods.

Non Returnable Items

  1. Any goods made to the customers own specifications. hand-made or personalised items, and jewellery or food, including sweets and chocolates, unless they are found to be faulty or not as described. Customers ordering personalised items must ensure that the details they give to the company are correct – refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault ofItalian Favours. Please note that special characters may not be replicated on some personalised items and we recommend that you avoid using them;
  2. Items made to the customer’s specifications, including but not solely, filled sweetie boxes, bags and pre-filled party bags and we will ensure that the sweets and chocolates are in date for your event.
  3. Sale or promotional items;
  4. Damaged goods: in the event that any part of your order is damaged or missing please notify us within 7 days either by email and we will arrange for replacements to be sent to you. We do not accept liability for additional losses as a result of a fault. We may ask you to take a photograph of the damaged item and the packaging it arrived in. We reserve the right to refuse any order. This can help us make improvements to the way items are packaged and we thank you for your time.

How to Return an Item

To request a return you must contact us before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.

Receiving a Refund

Once your return has been received, an email will be sent to inform you if a refund has been approved. If approved, credit will be applied to your original method of payment within 7 working days.

Right to Cancel

You have the right to cancel your order subject to the following:

If goods have already been despatched we are unable to accept any cancellations until goods are returned to us.

Orders of personalised items and items made to customers specifications may not be cancelled once the order has started to be processed whether or not the goods have been despatched.

Back Orders

If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and cancel.

If you have any questions regarding this, please do not hesitate to ask us by email: info@italianfavours.co.uk

Colours and Manufacture

Variations in screen settings and photographic equipment means that colours seen on your screen can also be misleading. We are therefore unable to guarantee that colours on screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.

Craft items can differ in colour or decor being handmade

 Materials

The Food Imitation (Safety) Regulations 1989

Please note the following important information in relation to purchases of any items (beads, charms, pendants, clay, fimo, porcelain fria, plaster of paris etc…) resembling sweets, cakes, fruit or other food stuff. The aforementioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery or favours for resale. The individual object must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.

It is responsibility of the buyer to ensure the items of jewellery are made to a safe standard and that they comply with section 4 of the Food Imitations (Safety) Regulations 1989.

NOTE: Our handmade items made of fimo, plaster of paris, porcelain fria, clay or any other handmade small creations are not edible and they are not suitable for children due to choking hazard.

You as the buyer use materials from Confetti Mon Amour entirely at your own risk, for which we shall not be liable.

Our items are used as decoration, not a toy”, “keep out of the reach of children”, “for use as a decoration only”.

Delivery Information

Please see our Delivery Page for our delivery Information, including estimated despatch times.

Privacy

We respect your privacy. Please see our Privacy & Cookies Page for details.

Pricing

All prices listed on this site are in Pounds Sterling. We reserve the right to change our pricing and withdraw any discounts without notice. As we are not yet VAT registered we do not charge VAT.

The price you see is the price you pay at checkout.

Link to Other Sites

The italianfavours.co.uk website may contain links to other sites on the Internet which are owned and operated by vendors or other third parties. We are not responsible for the availability of, or the content located on or through, any external site.

Copyright Notice

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the property of Italian Favours and must not be used without permission.

you may print or download to a local hard disk extracts for your personal and non-commercial use only.

you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.