DELIVERY

Handmade to Order

Our Favours/Bomboniere with confetti presentation and personalised tags are handmade to order. To avoid disappointment, please place your order 3-8 weeks before your special event. We get very busy between March and August, during quieter periods your order may be despatched sooner, if you are not sure, please contact us to check the time frame is achievable before placing your order.

All deliveries will be sent by Royal Mail within the UK and after receiving the order will notify you of it’s despatch via email.

All orders are sent via Royal Mail Signed For 1st Class delivery.

We do not offer an Express Delivery option at the checkout. We sell a wide variety of items and therefore the cost of a faster delivery service varies greatly depending on the item and time frame needed. If you would like a faster Delivery service please contact us for a quote before placing your order and will we do our best to meet your requirements where possible.

We Post Daily

(Except for Bank Holidays. However, during peak times like Christmas and when we have special promotions there might be a slight delay, if this is the case we will notify you immediately).

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Signed Delivery

Please note that orders sent by Royal Mail Signed For require a signature. If your order is returned to us by Royal Mail due to no one been available at address to sign for parcel and it was not collected from Royal Mail sorting office, we will refund (less the cost of original postage) via the way payment was originally made.

Packaging

At Italian Favours  we make every effort to recycle all our packaging materials where possible. Therefore, your delivery may arrive in a recycled box. We are just trying to avoid unnecessary waste and hope that you don’t mind. Please help the environment by recycling your packaging.

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Delays or missing orders

We dispatch online orders as quickly as possible, however, once your parcel leaves us we are not responsible for any delays. We recommend that you leave as much time as you can between your order and the required delivery date.

All orders are posted using Royal Mail, with items being classed as being lost if not received within 20 working days.